If Something Is Wrong with My XETA Product, Can I Get a Replacement?

Yes, if your XETA device is faulty, we'll replace it under our 1-year warranty after our tech support team determines a replacement is needed.

How Warranty Replacements Work

All XETA products come with a 1-year manufacturer warranty that covers faulty devices.

Steps to Get a Replacement

1. Contact Tech Support at SUPPORT@ XETA.NET with your device issue
2. Our tech team will troubleshoot and diagnose the problem
3. If they determine your device is faulty, we'll ship you a replacement
   
4. Drop off your old device at UPS or FedEx (not USPS)

Important Notes

• ✅ Device exchange - you send back the old device when we ship the new one
• ⚠️ No tokens included - replacement devices don't come with bonus or initial tokens
• ⚠️ Must return old device - failure to return it will result in charges for the replacement
• ⚠️ Old device stops earning - once tagged as faulty, your old device won't generate new tokens

Contact Information

• Tech Support (device issues): SUPPORT@ XETA.NET 
• Order issues: HELLO@ XETA.NET

Need more details? Check out our complete XETA Refund Policy for full warranty terms and return information.

• CLICK HERE FOR MORE HELP ON SETUP AND TROUBLESHOOTING
• CLICK HERE FOR ALL SUPPORT HELP PAGE
• CLICK HERE FOR ALL XETA DEPARTMENT SUPPORT HELP

CONTACT US: 

TECH SUPPORT: support@ xeta.net

GENERAL SUPPORT/ ORDER SUPPORT: hello@ xeta.net

AMBASSADOR SUPPORT: ambassador@ xeta.net